When making a claim, please only turn to the specialty shop at which you purchased our product.
Should defects appear in your LOWA-shoes during the warranty period, which are related to defects in material or workmanship, then we shall seek to remove these defects according to legal prescriptions. By filing a claim under warranty, you will not be extending the warranty period.
This warranty is only valid when you submit proof of your purchase, indicating the purchase date and the name of the dealer (for example, a cashier receipt or an original invoice), together with the defective product.
This warranty is limited and excludes other damages which are especially caused because of neglect, inappropriate use, poor fit, waste, wear and tear, improper repair or changes and modifications. It also excludes consequential damages which arise other than on the LOWA shoes themselves.
This does not limit any indemnification arising under the product liability law as well as from tortious acts.
The laws and regulations valid in the particular country of purchase are controlling.
We recommend that you have your footwear inspected six years after purchase by your specialty retailer or LOWA to look for wear or weak spots in materials or construction due to ageing or general wear and tear.
My LOWA boots are defective, but I’m not certain if they‘re qualified for an authorised claim under the conditions of the warranty.
Please take the boots to your LOWA retailer to ask about any possible defects. The staff will handle all inquiries and returns. And don’t forget your sales receipt. You can of course go to any authorised LOWA retailer, but it’s best to go to the store where you purchased the boots. With their expertise, the retailer can best judge what the best solution is, for example if your boots should be sent in for repairs.