Warranty
We give you a 24-month warranty in respect of materials and manufacturing defects. Any defects which arise during this period are dealt with by us within the scope of our general warranty terms and conditions. Unfortunately we are unable to accept responsibility for damage caused by improper care and inappropriate wear and tear, although in most cases we are willing to repair such damage at cost price.
We give you a 24-month warranty in respect of materials and manufacturing defects. Any defects which arise during this period are dealt with by us within the scope of our general warranty terms and conditions. Unfortunately we are unable to accept responsibility for damage caused by improper care and inappropriate wear and tear, although in most cases we are willing to repair such damage at cost price.
My Lowa boot is faulty and I am not sure if this is a mater for the warranty or a justified complaint. How should I proceed?
- Please show your Lowa specialist dealer any faults of this kind, together with your proof of purchase. It is best if you go to the Lowa dealer from whom you originally purchased your boots (although this is not essential, e.g. if you live too far away from the place where you bought them). The dealer is usually the contact for such cases, and with his specialist knowledge is the best person to advise what should be done, and whether your boots should be returned to the manufacturer for repair.
2010